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HOSCH, since starting its operation in India, has been producing high quality products at its plant in Calcutta and providing quality services to its customers all over the country through its network of sales offices and service centres. Globalization of the market and thereby the expectation of the Customers is changing the way organizations around the world are doing the business. Quality is the key driver to this change. In the competitive world it is the quality products and services which can satisfy the ever increasing and demanding Customers. |
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| HOSCH in India has developed the Quality System to meet and exceed this ever increasing expectation of the Customers which is based on International Standard ISO 9002. It covers manufacture of conveyor belt cleaning system (scrapers) and tracker rollers. The objective of HOSCH is to provide product and services that is best in quality, with highest degree of reliability and cost effectiveness. This is reflected in HOSCH India's Quality policy that states," We hereby commit ourselves to deliver quality products and services consistently, ensuring optimum satisfaction to our customer and value for their money. Through training and absorption of appropriate technologies, we would strive for continuous improvement and maintain excellence in business". |
| In order to comply with the company's Quality policy, following objectives have been set. | |
| · | Effect and continuous improvement in products, processes and people with updated technology. |
| · | Identify the requirement of the customer and provide product and services to the satisfaction of the customer. |
| · | Pursue quality in every action. |
| · | Allocate adequate resources for training and improvement of work environment. |
| · | Understand, implement and maintain the quality policy of the company in all level of the organisation. |
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